{"id":6621,"date":"2026-02-09T04:41:17","date_gmt":"2026-02-09T04:41:17","guid":{"rendered":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/2026\/02\/09\/0911-khoa-hoc-quan-tri-nhan-su-toan-dien-tu-tu-duy-van-hanh-den-chien-luoc-quan-tri\/"},"modified":"2026-02-09T04:41:17","modified_gmt":"2026-02-09T04:41:17","slug":"0911-khoa-hoc-quan-tri-nhan-su-toan-dien-tu-tu-duy-van-hanh-den-chien-luoc-quan-tri","status":"publish","type":"post","link":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/2026\/02\/09\/0911-khoa-hoc-quan-tri-nhan-su-toan-dien-tu-tu-duy-van-hanh-den-chien-luoc-quan-tri\/","title":{"rendered":"Kh\u00f3a h\u1ecdc Qu\u1ea3n tr\u1ecb Nh\u00e2n s\u1ef1 To\u00e0n di\u1ec7n: T\u1eeb T\u01b0 duy V\u1eadn h\u00e0nh \u0111\u1ebfn Chi\u1ebfn l\u01b0\u1ee3c Qu\u1ea3n tr\u1ecb"},"content":{"rendered":"

Ch\u00fang ta \u0111ang s\u1ed1ng trong k\u1ef7 nguy\u00ean VUCA<\/strong> \u2013 n\u01a1i s\u1ef1 Bi\u1ebfn \u0111\u1ed9ng (Volatility), B\u1ea5t \u0111\u1ecbnh (Uncertainty), Ph\u1ee9c t\u1ea1p (Complexity) v\u00e0 M\u01a1 h\u1ed3 (Ambiguity) tr\u1edf th\u00e0nh tr\u1ea1ng th\u00e1i b\u00ecnh th\u01b0\u1eddng m\u1edbi. Trong b\u1ed1i c\u1ea3nh \u0111\u00f3, m\u00e1y m\u00f3c c\u00f3 th\u1ec3 l\u1ed7i th\u1eddi, c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 b\u1ecb sao ch\u00e9p, nh\u01b0ng ngu\u1ed3n v\u1ed1n con ng\u01b0\u1eddi<\/strong> ch\u00ednh l\u00e0 t\u00e0i s\u1ea3n duy nh\u1ea5t t\u1ea1o n\u00ean l\u1ee3i th\u1ebf c\u1ea1nh tranh b\u1ec1n v\u1eefng.<\/p>\n

Tuy nhi\u00ean, c\u00e2u h\u1ecfi h\u00f3c b\u00faa \u0111\u1ed1i v\u1edbi m\u1ecdi nh\u00e0 l\u00e3nh \u0111\u1ea1o l\u00e0: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 khai th\u00e1c t\u1ed1i \u0111a ti\u1ec1m n\u0103ng c\u1ee7a \u0111\u1ed9i ng\u0169 khi Gen Z \u0111ang d\u1ea7n chi\u1ebfm l\u0129nh th\u1ecb tr\u01b0\u1eddng lao \u0111\u1ed9ng? L\u00e0m sao \u0111\u1ec3 gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i gi\u1eefa l\u00e0n s\u00f3ng “ngh\u1ec9 vi\u1ec7c trong im l\u1eb7ng”?<\/em> Kh\u00f3a h\u1ecdc Qu\u1ea3n tr\u1ecb Nh\u00e2n s\u1ef1<\/a> t\u1ea1i FSB (Vi\u1ec7n Qu\u1ea3n tr\u1ecb & C\u00f4ng ngh\u1ec7 FPT)<\/strong> kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c cung c\u1ea5p ki\u1ebfn th\u1ee9c. \u0110\u00e2y l\u00e0 h\u00e0nh tr\u00ecnh gi\u00fap b\u1ea1n l\u00e0m ch\u1ee7 “ngh\u1ec7 thu\u1eadt l\u00e3nh \u0111\u1ea1o con ng\u01b0\u1eddi”, chuy\u1ec3n h\u00f3a b\u1ed9 ph\u1eadn HR t\u1eeb m\u1ed9t “trung t\u00e2m chi ph\u00ed” th\u00e0nh “\u0111\u1ed9ng c\u01a1 t\u0103ng tr\u01b0\u1edfng” cho doanh nghi\u1ec7p.<\/p>\n

<\/p>\n

1. T\u00e1i \u0111\u1ecbnh ngh\u0129a Qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1: T\u1eeb “H\u00e0nh ch\u00ednh” sang “Chi\u1ebfn l\u01b0\u1ee3c”<\/strong><\/h2>\n

Kh\u00f3a h\u1ecdc t\u1ea1i FSB x\u00f3a b\u1ecf ho\u00e0n to\u00e0n l\u1ed1i m\u00f2n c\u1ee7a qu\u1ea3n tr\u1ecb h\u00e0nh ch\u00ednh truy\u1ec1n th\u1ed1ng v\u1ed1n ch\u1ec9 xoay quanh h\u1ed3 s\u01a1, th\u1ee7 t\u1ee5c v\u00e0 ch\u1ea5m c\u00f4ng. Ch\u00fang t\u00f4i t\u1eadp trung v\u00e0o 3 tr\u1ee5 c\u1ed9t gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i:<\/p>\n

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  1. <\/span>Ho\u1ea1ch \u0111\u1ecbnh nh\u00e2n s\u1ef1 chi\u1ebfn l\u01b0\u1ee3c (Strategic Manpower Planning):<\/strong> Thay v\u00ec ch\u1ec9 tuy\u1ec3n d\u1ee5ng khi c\u00f3 v\u1ecb tr\u00ed tr\u1ed1ng, h\u1ecdc vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c h\u1ecdc c\u00e1ch d\u1ef1 b\u00e1o nhu c\u1ea7u nh\u00e2n l\u1ef1c d\u1ef1a tr\u00ean k\u1ebf ho\u1ea1ch kinh doanh 3-5 n\u0103m. B\u1ea1n s\u1ebd bi\u1ebft c\u00e1ch ph\u00e2n t\u00edch kho\u1ea3ng c\u00e1ch n\u0103ng l\u1ef1c, t\u1eeb \u0111\u00f3 ch\u1ee7 \u0111\u1ed9ng x\u00e2y d\u1ef1ng ngu\u1ed3n cung nh\u00e2n s\u1ef1 ch\u1ea5t l\u01b0\u1ee3ng cao, s\u1eb5n s\u00e0ng cho m\u1ecdi k\u1ecbch b\u1ea3n m\u1edf r\u1ed9ng c\u1ee7a c\u00f4ng ty.<\/li>\n
  2. <\/span>T\u1ed1i \u01b0u h\u00f3a h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean (Employee Experience – EX):<\/strong> T\u1ea1i FPT, ch\u00fang t\u00f4i tin r\u1eb1ng “nh\u00e2n vi\u00ean h\u1ea1nh ph\u00fac s\u1ebd t\u1ea1o ra kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac”. Kh\u00f3a h\u1ecdc h\u01b0\u1edbng d\u1eabn b\u1ea1n thi\u1ebft k\u1ebf m\u1ecdi \u0111i\u1ec3m ch\u1ea1m trong h\u00e0nh tr\u00ecnh nh\u00e2n vi\u00ean: t\u1eeb quy tr\u00ecnh Onboarding \u1ea5n t\u01b0\u1ee3ng, m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c s\u1ed1 linh ho\u1ea1t, \u0111\u1ebfn v\u0103n h\u00f3a ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng k\u1ecbp th\u1eddi. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m t\u1ef7 l\u1ec7 bi\u1ebfn \u0111\u1ed9ng nh\u00e2n s\u1ef1 v\u00e0 t\u0103ng m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft t\u1ef1 th\u00e2n.<\/li>\n
  3. <\/span>Thi\u1ebft l\u1eadp khung n\u0103ng l\u1ef1c (Competency Framework) & Qu\u1ea3n tr\u1ecb hi\u1ec7u su\u1ea5t:<\/strong> X\u00e2y d\u1ef1ng “th\u01b0\u1edbc \u0111o” chu\u1ea9n x\u00e1c cho t\u1eebng v\u1ecb tr\u00ed. \u0110\u00e2y ch\u00ednh l\u00e0 x\u01b0\u01a1ng s\u1ed1ng \u0111\u1ec3 doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n c\u00f4ng t\u00e1c tuy\u1ec3n d\u1ee5ng kh\u00f4ng c\u1ea3m t\u00ednh, \u0111\u00e0o t\u1ea1o \u0111\u00fang tr\u1ecdng t\u00e2m v\u00e0 \u0111\u00e1nh gi\u00e1 KPI\/OKRs m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng, minh b\u1ea1ch, lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n s\u1ef1 thi\u00ean v\u1ecb.<\/li>\n<\/ol>\n

    <\/p>\n

    2. Ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e0o t\u1ea1o “Th\u1ef1c chi\u1ebfn” \u2013 \u0110\u1eb7c quy\u1ec1n t\u1eeb di s\u1ea3n c\u1ee7a T\u1eadp \u0111o\u00e0n FPT<\/strong><\/h2>\n

    L\u00fd do l\u1edbn nh\u1ea5t khi\u1ebfn h\u00e0ng ng\u00e0n h\u1ecdc vi\u00ean l\u1ef1a ch\u1ecdn FSB ch\u00ednh l\u00e0 t\u00ednh th\u1ef1c ti\u1ec5n v\u01b0\u1ee3t tr\u1ed9i. B\u1ea1n kh\u00f4ng h\u1ecdc t\u1eeb s\u00e1ch v\u1edf kh\u00f4 khan, b\u1ea1n h\u1ecdc t\u1eeb kinh nghi\u1ec7m v\u1eadn h\u00e0nh b\u1ed9 m\u00e1y h\u01a1n 70.000 nh\u00e2n s\u1ef1<\/strong> to\u00e0n c\u1ea7u c\u1ee7a FPT.<\/p>\n

      \n
    1. <\/span>M\u1ed5 x\u1ebb Case Study “x\u01b0\u01a1ng m\u00e1u”:<\/strong> L\u00e0m th\u1ebf n\u00e0o FPT Software tuy\u1ec3n d\u1ee5ng h\u00e0ng ng\u00e0n k\u1ef9 s\u01b0 m\u1ed7i n\u0103m trong b\u1ed1i c\u1ea3nh khan hi\u1ebfm nh\u00e2n l\u1ef1c CNTT to\u00e0n c\u1ea7u? C\u00e1ch FPT x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng nh\u00e2n s\u1ef1 trong \u0111\u1ea1i d\u1ecbch? T\u1ea5t c\u1ea3 s\u1ebd \u0111\u01b0\u1ee3c chia s\u1ebb th\u1eb3ng th\u1eafn, kh\u00f4ng gi\u1ea5u gi\u1ebfm d\u01b0\u1edbi g\u00f3c nh\u00ecn c\u1ee7a c\u00e1c chuy\u00ean gia \u0111\u1ea7u ng\u00e0nh.<\/li>\n
    2. <\/span>V\u0103n h\u00f3a “H\u1ecdc t\u1eadp su\u1ed1t \u0111\u1eddi” (Lifelong Learning):<\/strong> H\u1ecdc vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c t\u00ecm hi\u1ec3u c\u00e1ch FPT \u1ee9ng d\u1ee5ng n\u1ec1n t\u1ea3ng s\u1ed1 \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t “t\u1ed5 ch\u1ee9c t\u1ef1 h\u1ecdc”. B\u1ea1n s\u1ebd bi\u1ebft c\u00e1ch bi\u1ebfn vi\u1ec7c \u0111\u00e0o t\u1ea1o tr\u1edf th\u00e0nh quy\u1ec1n l\u1ee3i thay v\u00ec \u00e1p l\u1ef1c, gi\u00fap nh\u00e2n vi\u00ean ch\u1ee7 \u0111\u1ed9ng n\u00e2ng c\u1ea5p b\u1ea3n th\u00e2n \u0111\u1ec3 \u0111\u1ed3ng h\u00e0nh c\u00f9ng s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ty.<\/li>\n
    3. <\/span>S\u1ef1 giao thoa gi\u1eefa Tri th\u1ee9c Qu\u1ed1c t\u1ebf v\u00e0 Th\u1ef1c t\u1ebf Vi\u1ec7t Nam:<\/strong> Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u01b0\u1ee3c FSB tinh ch\u1ec9nh t\u1eeb nh\u1eefng tinh hoa qu\u1ea3n tr\u1ecb c\u1ee7a c\u00e1c tr\u01b0\u1eddng kinh doanh h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi, nh\u01b0ng \u0111\u01b0\u1ee3c “b\u1ea3n \u0111\u1ecba h\u00f3a” \u0111\u1ec3 ph\u00f9 h\u1ee3p tuy\u1ec7t \u0111\u1ed1i v\u1edbi t\u00e2m l\u00fd lao \u0111\u1ed9ng v\u00e0 m\u00f4i tr\u01b0\u1eddng ph\u00e1p l\u00fd t\u1ea1i Vi\u1ec7t Nam.<\/li>\n<\/ol>\n

      <\/p>\n

      3. L\u1ee3i \u00edch d\u00e0i h\u1ea1n: Ch\u00e2n dung nh\u00e0 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 th\u1eddi \u0111\u1ea1i s\u1ed1<\/strong><\/h2>\n

      Sau khi k\u1ebft th\u00fac kh\u00f3a h\u1ecdc, gi\u00e1 tr\u1ecb b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t t\u1ea5m b\u1eb1ng uy t\u00edn, m\u00e0 l\u00e0 m\u1ed9t s\u1ef1 thay \u0111\u1ed5i to\u00e0n di\u1ec7n v\u1ec1 n\u0103ng l\u1ef1c th\u1ef1c thi:<\/p>\n

        \n
      1. <\/span>S\u1edf h\u1eefu b\u1ed9 c\u00f4ng c\u1ee5 qu\u1ea3n tr\u1ecb tinh g\u1ecdn:<\/strong> Bi\u1ebft c\u00e1ch c\u1eaft gi\u1ea3m c\u00e1c quy tr\u00ecnh r\u01b0\u1eddm r\u00e0 th\u00f4ng qua s\u1ed1 h\u00f3a, gi\u1ea3i ph\u00f3ng b\u1ed9 ph\u1eadn HR kh\u1ecfi c\u00e1c t\u00e1c v\u1ee5 th\u1ee7 c\u00f4ng \u0111\u1ec3 t\u1eadp trung v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng s\u00e1ng t\u1ea1o gi\u00e1 tr\u1ecb.<\/li>\n
      2. <\/span>N\u00e2ng cao n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o:<\/strong> B\u1ea1n s\u1ebd bi\u1ebft c\u00e1ch truy\u1ec1n c\u1ea3m h\u1ee9ng, d\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169 v\u01b0\u1ee3t qua nh\u1eefng giai \u0111o\u1ea1n chuy\u1ec3n \u0111\u1ed5i kh\u00f3 kh\u0103n c\u1ee7a doanh nghi\u1ec7p.<\/li>\n
      3. <\/span>Gia nh\u1eadp m\u1ea1ng l\u01b0\u1edbi quy\u1ec1n l\u1ef1c:<\/strong> C\u01a1 h\u1ed9i k\u1ebft n\u1ed1i v\u1edbi h\u00e0ng ng\u00e0n CEO, Gi\u00e1m \u0111\u1ed1c nh\u00e2n s\u1ef1 thu\u1ed9c c\u1ed9ng \u0111\u1ed3ng FSB FPT, n\u01a1i m\u1edf ra c\u00e1c c\u01a1 h\u1ed9i h\u1ee3p t\u00e1c, s\u0103n \u0111\u1ea7u ng\u01b0\u1eddi v\u00e0 chia s\u1ebb kinh nghi\u1ec7m kh\u00f4ng gi\u1edbi h\u1ea1n.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

        Ch\u00fang ta \u0111ang s\u1ed1ng trong k\u1ef7 nguy\u00ean VUCA \u2013 n\u01a1i s\u1ef1 Bi\u1ebfn \u0111\u1ed9ng (Volatility), B\u1ea5t \u0111\u1ecbnh (Uncertainty), Ph\u1ee9c t\u1ea1p (Complexity) v\u00e0 M\u01a1 h\u1ed3 (Ambiguity) tr\u1edf th\u00e0nh tr\u1ea1ng th\u00e1i b\u00ecnh th\u01b0\u1eddng m\u1edbi. Trong b\u1ed1i c\u1ea3nh \u0111\u00f3, m\u00e1y m\u00f3c c\u00f3 th\u1ec3 l\u1ed7i th\u1eddi, c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 b\u1ecb sao ch\u00e9p, nh\u01b0ng ngu\u1ed3n v\u1ed1n con ng\u01b0\u1eddi ch\u00ednh l\u00e0 […]\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6621","post","type-post","status-publish","format-standard","hentry","category-khong-phan-loai"],"_links":{"self":[{"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/posts\/6621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/comments?post=6621"}],"version-history":[{"count":0,"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/posts\/6621\/revisions"}],"wp:attachment":[{"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/media?parent=6621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/categories?post=6621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/daotaotructuyentiengtrung.edu.vn\/index.php\/wp-json\/wp\/v2\/tags?post=6621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}